Product Support
Our team of event management software professionals are available for you. Anytime. Anywhere.
To help guarantee your success using our SaaS Platform, Certain delivers exceptional product support, customer service, and training delivered by our global team of expert, in-house professionals. Our team of support professionals draws from a broad range of industry experience so when you need assistance, you´ll get the right answers, when you most need them. We are here to support the success of your event, whether it be in the remote reaches of a tropical resort, or a busy metropolis.
Certain Support
- Customer Portal:
www.certain.com/customerportal - Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it - Phone:
(888) 237-8246 option 1
Certain Community
The Certain Community is an interactive resource for Certain, Inc. customers and partners, which offers:
- Forums – Discuss Certain products with other users. Get help with common problems and solutions.
- Training – Learn best practices anytime by downloading self-paced instructional videos and tipsheets.
- News – View or subscribe to updated product news, important alerts, and release notes.
eventsPro Support
- Customer Portal:
www.certain.com/customerportal - Phone:
- Complete the installation of eventsPro on your new hardware, if required.
- Click this link to take you to the next steps.
| Country | Telephone Number |
| USA, Canada | 1 888 237 8246 option 1 |
| Australia | 1300 769 411 |
| Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Malaysia, Philippines, Singapore, South Africa, Sweden, Switzerland, The Netherlands, United Kingdom | +800 2654 6524 |
| India | 0080 0610 1028 |
| New Zealand | 0800 533 966 |
| Turkey | +800 6190 6139 |
| UAE | +800 0610 6375 |
| Austria, Portugal, Spain | +800 2654 6534 |
| Other Countries | +61 7 3457 0900 |
Online Tutorial Library
Our extensive Online Tutorial Library is available 24/7 to our valued customers. Please click the link to log in.
Temporary Activation Code
This free service is available to eventsPro customers with a current Upgrade and Support Agreement.
You can use this service to create temporary two week activation codes which enable you to install additional copies of eventsPro for your use on additional computer equipment during your meetings.
To create a temporary software license activation code, please follow these steps: